Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Chard | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Chard collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Chard is a GPhC registered online pharmacy weight loss clinic serving patients in Chard and across the UK. We act as the data controller for all personal information collected through our services. As a regulated pharmacy, we are legally and ethically bound to handle your data with the highest standards of care and confidentiality.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and postal address
• Health data: Medical history, current medications, weight, BMI, and information relevant to weight loss treatment
• Payment data: Billing details processed securely through third-party payment providers
• Technical data: IP address, browser type, and device information collected when you use our website
• Order data: Details of prescriptions requested and orders placed

Health data is classified as special category data under UK GDPR and is handled with additional safeguards and care.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and issue appropriate prescriptions
• To fulfil and dispatch your orders (delivery is typically 1 working day once approved by our pharmacist)
• To communicate with you about your treatment, orders, and any follow-up care
• To meet our legal and regulatory obligations as a GPhC registered pharmacy
• To maintain accurate clinical and dispensing records
• To improve our website and services

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (Article 9(2)(h) UK GDPR for special category health data).

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies we use include essential cookies necessary for the website to function, as well as analytical cookies that help us monitor site performance.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, we may liaise with your GP or other healthcare professionals involved in your care
• Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your order
• Payment processors: Billing information is handled securely by regulated payment providers
• Regulatory bodies: We may be required to share information with the GPhC, NHS, or other authorities where legally obligated to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical and pharmacy records for a minimum of 8 years in line with NHS and GPhC guidance. Other non-clinical personal data is kept only for as long as necessary to fulfil the purposes outlined in this policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or requests relating to your personal data or this privacy policy, please get in touch with us directly. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Chard
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk